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Refund policy

RETURN & REFUND POLICY

Effective Date: August 17, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Bloom Yard Living website, www.bloomyardliving.com, operated by C McG Enterprises LLC.

2. Contact Information

3. Return Eligibility

Customers in the United States have the right to return a product within 30 days of receipt, subject to the conditions below.

3.1 Conditions for Return

  • Unused and undamaged, in the same condition received.
  • In original packaging with all labels and tags attached.
  • Proof of purchase required.

4. Return Process

4.1 Initiating a Return
Email support@bloomyardliving.com or call 1-346-248-4695 within 30 days of receiving your order, with your order number and reason for return.

4.2 Return Authorization
We will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) and shipping label.

4.3 Preparing Your Return

  • Securely pack the item in its original packaging, including accessories, manuals, and any free gifts.
  • Include the return authorization information and any required documentation.
  • Affix the provided shipping label to the outside of the package.

4.4 Shipping the Return
Ship within 7 days of receiving your return authorization, using UPS, FedEx, or USPS with a trackable method.

5. Return Shipping Costs

  • Change-of-mind returns: Customer is responsible for return shipping costs.
  • Defective, damaged, or incorrect items: We cover return shipping costs.

6. Specific Return and Refund Conditions

6.1 Change of Mind

  • Item must be unused, undamaged, and in original packaging; return request made within 30 days of receipt.
  • Refund issued to the original payment method, minus a 25% restocking fee.

6.2 Defective or Damaged Goods

  • Contact us within 7 days of receiving the item.
  • Provide photos or videos of the defect or damage.
  • We will offer a replacement or a full refund, including return shipping costs. No restocking fee applies.

6.3 Incorrect Product Received

  • Inform us immediately upon receipt.
  • We will arrange return of the incorrect item at our expense and ensure you receive the correct product. No restocking fee applies.

6.4 Product Never Arrived

  • Contact us if your product doesn't arrive within the estimated delivery window.
  • We will investigate with the carrier. If confirmed lost, we'll offer a full refund or replacement.

6.5 Order Cancellation

  • Before shipment: full refund.
  • After shipment: follow the return procedure once you receive the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or made-to-order products (including made-to-order saunas) built or configured to your specifications.
  • Clearance or final sale items.
  • Items not unused or missing original packaging.

8. Refunds

8.1 Refund Conditions

  • Refunds are issued after we receive and inspect the returned item.
  • We will notify you via email of approval or rejection.
  • Items must meet the eligibility criteria in Section 3.

8.2 Refund Processing
Refunds are processed to the original payment method within 7 business days of approval.

8.3 Partial Refunds
Partial refunds may apply for:

  • Items not in original condition, damaged, or missing parts for reasons not due to our error.
  • Late returns (more than 30 days after delivery).

9. Exchanges

  • We replace items that are defective, damaged, or incorrect at no cost to you.
  • For change-of-mind exchanges, the customer is responsible for shipping costs. No restocking fee applies to exchanges.
  • To request an exchange, contact support@bloomyardliving.com.

10. Timelines Summary

  • Return window: 30 days from delivery
  • Damage/defect reporting window: 7 days from delivery
  • Refund processing: 7 business days after approval

11. Legal Rights

This policy does not affect any statutory rights you may have under applicable law.

12. Questions and Support

Email support@bloomyardliving.com or call 1-346-248-4695.

By making a purchase on our website, you agree to this Return and Refund Policy.

C McG Enterprises LLC (DBA Bloom Yard Living)
support@bloomyardliving.com | 1-346-248-4695
5511 Parkcrest Dr. Suite 103, Austin, TX 78731
EIN: 41-4219284