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Shipping policy

SHIPPING POLICY

Effective Date: August 17, 2026

1. Introduction

Bloom Yard Living is owned and operated by C McG Enterprises LLC ("we," "us," or "our"). This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.bloomyardliving.com.

2. Shipping Destinations

  • United States of America (48 contiguous states)
  • We are continually working to expand our shipping destinations. Please check back for updates.

3. Shipping Costs

  • Free shipping on most orders.
  • Select oversized or freight-delivery items (e.g., large pergolas, gazebos, or outdoor kitchens) may ship via a dedicated freight carrier; any shipping cost or delivery timeline differences for these items will be noted on the product page.
  • All shipping costs, where applicable, are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • Orders placed before 4:00 PM CST will begin processing the same day.
  • Orders placed on weekends or holidays will be processed the next business day.

5. Estimated Delivery Time

  • Transit time: 5–8 business days after processing.
  • Total estimated delivery: 6–10 business days from order date.
  • Delivery times are estimates and may vary due to factors beyond our control, such as weather, carrier delays, or freight scheduling for oversized items.

6. Shipping Methods and Carriers

  • We partner with reputable carriers, including USPS, UPS, FedEx, and DHL for standard parcel shipments, and dedicated freight carriers for oversized items.
  • All orders include tracking information, provided via email once shipped.
  • Shipments are insured against loss or damage.

7. Order Tracking

  • After your order ships, you'll receive an email with your tracking number, carrier name, and a link to track your package.
  • Questions? Contact our Customer Service team below.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • If your package is delayed beyond the estimated delivery window, contact us at support@bloomyardliving.com or 1-346-248-4695.
  • If tracking shows delivered but you haven't received your package, verify your shipping address, check with neighbors or building management, then contact us.

8.2 Damaged Packages

  • If your package arrives damaged, take photos of the damaged packaging and items, and contact us within 7 days at support@bloomyardliving.com.
  • We will arrange a replacement or refund as appropriate.

9. Missing Items

  • Contact us within 7 days of receiving your package with your order number and details of the missing item(s).
  • We will investigate and resolve the issue by sending the missing item(s) or issuing a refund.

10. Returns and Refunds

Please refer to our Return & Refund Policy for full details on returns, exchanges, and refunds.

11. Incorrect Address

  • Please ensure all shipping information is correct. We are not responsible for orders shipped to an incorrect address provided by the customer.
  • If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment; additional shipping charges may apply.

12. Contact Information

  • Customer Service Email: support@bloomyardliving.com
  • Customer Service Phone: 1-346-248-4695
  • Business Name: C McG Enterprises LLC (DBA Bloom Yard Living)
  • Business EIN: 41-4219284
  • Address: 5511 Parkcrest Dr. Suite 103, Austin, TX 78731, United States
  • Hours: Monday–Friday, 9 AM–5 PM CST

13. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Updates take effect immediately upon posting.

Thank you for shopping with Bloom Yard Living!